Thank you for visiting our website www.nationwidedocs.org and/or enrolling as a member with NationWide Primary Healthcare Services Private Limited (“NationWide”).

Your privacy is important to us. To better protect your privacy, we are providing this notice explaining our policy with regards to the information you share with us. This privacy policy relates to the information we collect, on-line from web site, received through the mail, by fax or telephone, or in person or in any other way and retain and use for the purpose of providing you services. If you do not agree to the terms in this Policy, we kindly ask you not to use these portals and/or sign the contract document.

Privacy Statement

NationWide provides a number of health-related Services such as general practitioner and/or paediatric consultations, health management by a personal physician, 24/7 doctor on-call, vaccination services, specialist referral, second opinion and medical counseling services. For providing these Services, NationWide needs to collect and store personal information such as your name, age, sex, health information, and other lifestyle-related information for your profile. It is not possible for us to provide the Service in question without receiving this specific information from you. By enrolling as a member with us you give us your consent to collect, store, maintain, update and access such information in a protected online portal.

We do not sell or rent personal information received through your use of this Service. This Service has security measures in place to help protect against the loss, misuse, or alteration of information under our control. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this Service by Internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed .If you have privacy or data security related questions, please feel free to contact the office.

Your personal data may in some situations be seen by third parties, such as doctors (general physicians/specialist doctors/national and international experts) or operations and maintenance contractors repairing and maintaining our technical systems. NationWide will use the information received to provide our services keeping your best interests in mind.

NationWide may further use the aggregate information to study statistical results, epidemiological trends and produce summary reports. Such information may be shared with NationWide partners, clients and advertisers under the sole discretion of NationWide. Please note that this aggregate information does not identify individual user information in any manner.

Please remember that any information you reveal, including personally identifiable information in a public forum such as in a discussion forum or review, is not subject to this Privacy Policy and can be seen by third parties unrelated to NationWide. It is therefore important that you carefully consider what Information you disclose in these areas.

E-mails and Telephone calls

We will be sending e-mails at the e-mail id(s) provided by you and we will be making calls on the phone numbers provided by you. In case you have given a wrong e-mail id or phone number for correspondence, NationWide will not be responsible for the loss of information or privacy due to the message going to an unknown destination.

We may use a third-party vendor to help us manage some of our e-mail communications with you. While we may supply this vendor with e-mail addresses of those we wish them to contact, your e-mail address is never used for any purpose other than to communicate with you on our behalf. When you click on a link on our website or in an e-mail sent by us, you may be temporarily redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you’ve clicked on that link, and have visited our website. NationWide never shares any information, other than your e-mail address, with our third party e-mail vendor, and they in turn do not share these e-mail addresses with anyone else. Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by following the “unsubscribe” information at the bottom of each such e-mail.

Call  and IP logs

We maintain standard call and IP logs that record data about all visitors and customers who call us and/or access our site. We store this information for providing services and as an analysis tool for our physicians.
All call logs are stored securely, and may only be accessed by NationWide employees or designees on a need-to-know basis for a specific purpose. NationWide uses call log information to help provide our members the efficient services under this membership.

We collect IP address of all visitors to the Site, and a number is automatically assigned to your computer whenever you access the Internet. We collect IP address information in order to administer our system and gather aggregate information, to avoid any scope of misuse of the Site. The information may be shared with advertisers, sponsors and other businesses.

Evaluation and research

We will periodically ask users to complete surveys asking about their experiences with feature services. We use survey information for research and quality improvement purposes, including helping NationWide to improve information and services offered through this Service. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation.

Messages and transactions

Comments or questions sent to us using e-mail or secure messaging forms will be shared with NationWide staff and health care professionals who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. When you use a service on the secure section of this web site or interact directly with NationWide personnel / professionals, some information you provide may be documented in your medical record, and will be available for use as a future guide for your treatment as a patient.

Data integrity and correction

Request all the members to update us on any and all the changes that are documented in your medical records at any point of time either through calling us/ email/post. We also encourage you to login into your account to view your personal information and medical history and advise us of any changes to be made.

Although we attempt to ensure the integrity and accurateness of this Service, we make no guarantees as to its correctness or accuracy. It is possible that the Service could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the Service by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected.

Children

We do not knowingly allow or solicit anyone under the age of 18 to participate directly in our services however if accompanied by the parents/guardians then are also members.

Disclosures 

NationWide may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use Information which does not identify the individual for these activities whenever feasible.

We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of this service and to take precautions against liability.

Warranty Disclaimer for Web-site

This site and its content and site-related services are provided “as is,” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of this site, site-related services, and hyperlinked websites. No oral or written information or advice given by neither NationWide nor its authorized representatives shall create a warranty nor in any way increase the scope of this warranty.

No Guarantee

Despite our use of commercially reasonable efforts to protect your personal information from unauthorized access or disclosure, the Internet is not an inherently secure environment and so we cannot guarantee the security of your information. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.

LIMITATION OF LIABILITY

NationWide, ITS SUPPLIERS, AND OTHER THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE “SITE,” AND/OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Copyrights

Except as otherwise indicated, all content on this site, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, “look and feel” and software, is the property of NationWide and/or its licensors and is protected by India and international copyright laws. The compilation of all content on this site is the exclusive property of NationWide and/or its licensors and is protected by India and international copyright laws. Unless specifically authorized in writing by NationWide, any use of these materials, or of any materials contributed to this site by entities other than NationWide on any other website or networked computer environment for any purpose is prohibited. All rights reserved for all countries. Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by NationWide. The materials provided by this Service may be downloaded and/or reprinted for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s).

Infected or Corrupted Materials

You also understand that the Provider cannot and does not guarantee or warrant that files available for downloading through the Service will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. Each Member is responsible for implementing sufficient procedures and checkpoints to satisfy his or her particular requirements for accuracy of data input and output, and for maintaining a means external to the Service for the reconstruction of any lost data. The Provider does not assume any responsibility or risk for your use of the Service.

We will occasionally amend this Policy. Please ensure that you periodically update yourself with the current version of the Privacy Policy.

Questions, complaints, and contacts

If you have any questions about Privacy Policy and agreement, including your rights under this document, you can contact NationWide by telephone +91 80 43171000, by sending an e-mail message to the NationWide Administrator at info@nationwidedocs.org, or by post at the address NationWide Primary Healthcare Services Pvt. Ltd., No. 2036, 16th Main, 1st Cross, HAL 2nd Stage, Indira Nagar, Bangalore –560038, Karnataka, India – 560 038.